OMARA Consumer Guide

The Office of the Migration Agents Registration Authority, known as OMARA, is the regulatory authority for registered migration agents in Australia. OMARA provides a Consumer Guide to help clients understand the standards and rules that registered migration agents must follow when providing immigration assistance.

The Consumer Guide explains important information about how registered migration agents provide immigration assistance, the services they provide, service agreement requirements, fees, invoices and complaint options. Clients are encouraged to read the official OMARA Consumer Guide before engaging a registered migration agent.

Registered migration agents must act professionally, provide correct and honest advice, keep clients informed, protect client privacy, explain fees and charges, and comply with the Code of Conduct for registered migration agents.