Migration Agent Code of Conduct

Registered migration agents in Australia are required to follow the Migration Agents Code of Conduct. The Code sets out the professional, ethical and client-service standards that registered migration agents must meet when providing immigration assistance.

The Code helps protect clients and supports the integrity of Australia’s migration advice profession. It explains how registered migration agents should interact with clients, communicate fees and charges, keep records, handle client money, work with employees or other agents, and respond to complaints.

What the Code Covers

Professional Conduct

Agents must act professionally, honestly and in accordance with their legal and ethical obligations.

Client Communication

Agents must provide clients with clear information, realistic advice and updates about their matter.

Fees & Charges

Clients should receive clear information about professional fees, disbursements and expected costs before work begins.

Client Money

Where applicable, client money must be handled carefully and in accordance with Code requirements.

Records & Privacy

Agents must keep proper records and respect client confidentiality and privacy obligations.

Complaints

The Code includes obligations about how agents should respond if a client raises a concern or complaint.

Our Commitment

Auscanz Education & Migration Agents is committed to providing professional migration and education guidance with transparency, integrity and honesty. Our approach is based on careful eligibility assessment, realistic advice, clear communication and respect for each client’s circumstances.

We encourage clients to understand their rights and responsibilities when receiving migration assistance. Clients should read the official OMARA Consumer Guide and Code of Conduct so they understand the standards expected of registered migration agents.

Official OMARA Resources

The official Code of Conduct is published by the Office of the Migration Agents Registration Authority. You can access the official Code and related information directly from OMARA using the links below.

View OMARA Code of Conduct

Download Code PDF

This page provides general information only. For the official and current Code of Conduct, please refer to OMARA.

Professional Migration Guidance You Can Trust

Speak with Auscanz Education & Migration Agents for clear, practical and honest migration advice.