Privacy Policy

Auscanz Education & Migration Agents respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and manage personal information when you contact us, use our website, make an enquiry, book a consultation or engage us for migration, education or related advisory services.

Personal Information We Collect

We may collect personal information including your name, contact details, date of birth, passport and identity details, visa history, education history, employment history, family information, financial information, health and character information, and any documents or information required to assess or assist with your migration or education matter.

How We Use Your Information

We use your personal information to respond to enquiries, assess eligibility, provide migration and education guidance, prepare applications, communicate with you, manage client files, comply with professional obligations and meet legal or regulatory requirements. We only collect information that is reasonably necessary for the services we provide.

Disclosure of Information

We may disclose your information to relevant third parties where required for your matter, including the Department of Home Affairs, education providers, skills assessing authorities, professional advisers, interpreters, payment providers, technology service providers or other organisations involved in your application or service. We may also disclose information where required or authorised by law.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be stored electronically or in secure physical records. While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed as completely secure.

Access and Correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before providing access or making corrections.

Website Enquiries and Cookies

When you use our website, we may collect basic technical information such as your browser type, device information, pages visited and enquiry form details. Our website may use cookies or similar technologies to improve functionality, analyse website traffic and enhance user experience.

Overseas Disclosure

In some cases, your information may be disclosed to overseas parties where this is necessary for your matter, such as overseas education providers, former employers, institutions, authorities or representatives involved in verifying documents or supporting your application.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy-related enquiry, please contact Auscanz Education & Migration Agents through the contact details provided on our website.